Our Review Management software allows you to take control of your online presence by making it easy to ask your customer for feedback. More positive feedback means more sales!
Almost 90% of consumers say they’ll only consider using a business if they have an average rating of 3 - 5 stars
Smart business owners are getting serious about soliciting feedback, but asking customers for reviews can be time-consuming. We offer a business tool that helps you can gather customer experiences to boost online star power and drive more business.
Win the trust of new customers!
What does our web application do?
Easily request reviews
Ask for feedback by email or text message.
Bulk import with ease
Using a csv file you can import your list of customers and send out a feedback request in just a few clicks.
Dashboard overview
See how your feedback requests are doing over time. You can see who has opened emails, clicked on links and submitted reviews.
Customize email template
Send email & SMS requests with your own custom template.
Review widget on your website
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
Mobile kiosk option
This handy feature allows you to easily collect customer information at your location to later send them a feedback request.
FAQ's
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Why do customer reviews matter?
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
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Why is it important to continuously generate new reviews?
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
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How many email review requests can be sent per day?
An unlimited number of email review requests can be sent each day, however, Customer Voice Express accounts have a limit of 15 emails/per month.
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How many SMS requests can be sent per day?
Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.
Note: The SMS send feature is only available in our Pro Version.
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Why might an SMS request be “dropped” and what can be done?
A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:
- The phone number is a landline and is unable to receive text messages.
- The number has blocked receiving messages from unknown numbers.
- The phone associated with this number is turned off or unavailable.
- The number you’re trying to send to may no longer exist.
- Occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case, you can wait a moment and try to send the message again.
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What email address is used when my client sends an email review request to their customers?
Pro accounts can choose to customize their "sent-from" email domain.
2 plans to choose from
All options include access to our Business Centre App, Executive Reporting, CRM, Local SEO Standard and a Snapshot Report!
Customer Voice Pro
Best for businesses that want more methods of requesting reviews, including email, SMS, and kiosk.
- Add an unlimited number of customers to the CRM
- Send an unlimited number of email review requests each month
- Send review requests to multiple customers at once
- Embed Review Widget: Collect reviews on your client's website
- Request reviews on 100+ sites
- Customize and save up to 40 email or SMS templates
- Send SMS review requests (with the purchase of an add-on)
- Send an automated follow-up email to customers who have filled out the Review Widget
- Email signature widget: Request reviews with a link pasted into your email signature
- Mobile Kiosk: Collect customer information on-site and automatically send a review request
- Deliver Daily Digest emails and Executive Reports
Best for businesses who want an introduction to requesting reviews via email.
- Add an unlimited number of customers to the CRM
- Send 15 emails each month
- Embed Review Widget: Collect reviews on your client's website
- Customize and save 1 template
- Email signature widget: Request reviews with a link pasted into your email signature
- Deliver Daily Digest emails and Executive Reports
- Add an unlimited number of customers to the CRM
- Send an unlimited number of email review requests each month
- Send review requests to multiple customers at once
- Embed Review Widget: Collect reviews on your client's website
- Request reviews on 100+ sites
- Customize and save up to 40 email or SMS templates
- Send SMS review requests (with the purchase of an add-on)
- Send an automated follow-up email to customers who have filled out the Review Widget
- Email signature widget: Request reviews with a link pasted into your email signature
- Mobile Kiosk: Collect customer information on-site and automatically send a review request
- Deliver Daily Digest emails and Executive Reports
Best for businesses that want more methods of requesting reviews, including email, SMS, and kiosk.
Customer Voice Pro
- Add an unlimited number of customers to the CRM
- Send 15 emails each month
- Embed Review Widget: Collect reviews on your client's website
- Customize and save 1 template
- Email signature widget: Request reviews with a link pasted into your email signature
- Deliver Daily Digest emails and Executive Reports
Best for businesses who want an introduction to requesting reviews via email.
Customer Voice Standard
$20 CAD per month*
| Feature Comparison | Standard | Pro |
|---|---|---|
| Create customers | Unlimited | Unlimited |
| Send email review requests | 15 emails / month | Unlimited |
| Bulk send review requests | No | ✔ |
| Customize and display Review Generation Widget | ✔ | ✔ |
| Sources to request reviews on | Google, Facebook, My Listing | All available sources |
| Customize and save review request templates | Limit of 1 | Limit of 40 |
| Access to purchasing SMS add-ons | No | ✔ |
| Send an automated follow-up email | No | ✔ |
| Email signature widget | ✔ | ✔ |
| Mobile Kiosk | No | ✔ |
| Executive Report | ✔ | ✔ |
* One time setup fees may apply.
Review Management Application (Customer Voice)
Video Tour
Watch this short video walkthrough to see how easy it is to ask for customer reviews.
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Reputation Management
Executive Reports
