Asking your customers for feedback just got easier!

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.

An unlimited number of email review requests can be sent each day, however, Customer Voice Express accounts have a limit of 15 emails/per month.

Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.

Note:  The SMS send feature is only available in our Pro Version.

A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:

• The phone number is a landline and is unable to receive text messages.
• The number has blocked receiving messages from unknown numbers.
• The phone associated with this number is turned off or unavailable.
• The number you’re trying to send to may no longer exist.
• Occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case, you can wait a moment and try to send the message again.

Pro accounts can choose to customize their "sent-from" email domain.