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Connect with your customer from one dashboard

INCREASE LEAD CAPTURE AND CONVERSION BY CENTRALIZING COMMUNICATION

A lead capture and customer management web app that features a multi-channel integrations, such as Google Business messages and SMS, and an AI-powered web chat widget.  All communication is centralized in one team-shared dashboard.

Introducing Inbox Pro

Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in through SMS, Facebook Messenger, Instagram Messenger and our AI-Assisted Chatbot right from InboxPro.

Respond to messages from multiple channels

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Invest in SEO and ad campaigns to attract more leads with confidence. Inbox Pro’s AI-assisted web chat lead capture ensures prompt responses and collects contact information to help acquire new customers.

Increase lead capture and conversion with an AI-assisted web chat

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Collaborate on customer acquisition, sales, and support communication through a shared inbox where the whole team can work together to achieve great customer communication.

Collaborate with your team in all customer communication in the CRM

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With an average open rate of 98%, SMS is a surefire way to catch the attention of your audience. Get more conversations started, and keep them flowing post-purchase to turn new sales into repeat business with nearly unlimited* SMS messaging from a local texting number (US and Canada).

Expand engagement with nearly unlimited SMS Messaging

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AI-assisted web chat lead capture - Install the AI-powered widget to automatically capture contact details from leads visiting your website.

Unlimited* SMS Messaging with local texting number (US and Canada).  Includes A2P 10DLC Registration for SMS message deliverability on US Carriers.

*Some carriers limit the number of sent messages per day to 2000-3000


What's included?

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Shared team inbox - Everyone at a business can collaborate on customer acquisition, sales, and support communication to provide a consistent, high quality customer experience.

Facebook Messages and Instagram DMs - Customers can message you directly through Facebook or Instagram.

AI-assisted Web Chat Widget Overview

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How it works

Once installed on a business website, the chat widget will appear to website visitors and encourage them to chat, with the goal of capturing a lead for the business. Conversations will appear in Inbox in Business App, where a business person can respond to the lead via SMS, and try to turn them into a customer.

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AI Assistant can prioritize capturing lead information

By default the AI assistant "just works" with the goal of capturing lead contact info, even without any context or knowledge about the business website it has been installed on.  The bot will engage with a website visitor, recording their question and needs, attempt to get their name and contact info (mobile number, with a fallback to email address) and alert the business that they have a new lead.

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AI Assistant with knowledge about your business

The AI assistant can use knowledge about a business from the business profile in your account, to be able to answer questions about what the business does, where it's located, its hours, and how to contact them

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NEW:   We recently rolled out the ability for you to provide it with specific content from your Business Profile, a text document and even a scan of your website. 

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New Lead Notifications

When your AI assistant is successful in capturing a name and contact info, a few things will happen automatically:

  1. A new contact is added to the CRM, with the captured info: First name, last name, phone number, and email address. If a user updates their contact info in the AI-assisted web chat (like for example, if they make a mistake), the latest contact info will be updated on the contact automatically.
  2. A "New lead" email notification is sent to users of the account, that have the notification enabled (this notification is enabled by default for Business App users)


Learn more
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Business App Pro

Video Tour

Watch this short walkthrough video that highlights not only InBoxPro but other powerful revenue generating tools in the Business Centre Dashboard.

Frequently Asked Questions for InBox Pro

  • How does the AI-assisted web chat lead capture work?

    When you're hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster. Inbox Pro's AI-assisted web chat will reply for you, with simple conversational behaviour designed to get a name and mobile phone number, capturing the lead for your team to follow up with later. Inbox Pro’s AI-assisted web chat widget can be installed on a website, to engage with and capture lead contact info from visitors to the site. Soon, the AI-powered web chat will be intelligent enough to answer basic questions about the business in question, such as their location, operating hours, and offerings based on their business profile.

  • How much does the chatbot know about the business? Can it answer questions?

    The AI chatbot currently works well to capture a lead despite not knowing anything about the business. It thanks users for their questions, records them for you to follow up, and tries to get a name and phone number, so you can reply and get new customers. 

  • What channels be integrated?

    Inbox can pull in conversations from various channels, like Facebook Messenger, Instagram DMs, Email and with the Inbox Pro SMS Messages. 

  • If we install the Inbox Pro chat on a our website, will it be only the AI agent answering customers, or will real agents talk to customers?

    The web chat is 100% AI-managed lead capture. Small businesses are busy, and can't always reply instantly – that's why the AI assistant will get a website visitor's name and number, and then notify your business you have a new lead – you can reply via SMS as soon as possible, and move the conversation off the website and onto your customer's phone.

  • Is there an extra charge for AI-assisted web chat?

    No extra charge - the AI-assisted web chat lead capture is fully included with Inbox Pro.

  • Is there an extra charge for SMS Messaging?

    No extra charge - Businesses get unlimited* one-by-one SMS messaging.  Currently, this feature is only available in Canada and the US.

  • Why should you use SMS Messaging with your customers?

    SMS Messaging is the preferred method of communication between businesses and their customers.  

  • What if I don't need both SMS Messaging and the AI Web Chat Widget?

    You're in luck!  We recently separated the SMS Messaging & Web Chat Widget features as standalone products. 
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Enhance your customer experience

By consolidating messages into one unified place, Inbox Pro helps keep conversations top of mind and to make sure nothing gets missed.

3 ways to access

InBox is available as a standalone web app or bundled with other apps.


All options include access to our Business Centre App,  Executive Reporting, CRM,  Local SEO Standard and a Snapshot Report!

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InBox Pro Bundle

  • Central inbox dashboard
  • AI-assisted chat widget AND SMS Messaging
  • Receive & reply to Facebook Messages
  • Receive & reply to Instagram Messages
  • Team shared inbox

Centraliize your communication!

Sign up

Today!

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  • Central inbox dashboard
  • AI-assisted chat widget OR SMS Messaging
  • Receive & reply to Facebook Messages
  • Receive & reply to Instagram Messages
  • Team shared inbox

InBox Standard

30% DISCOUNT OFFER AVAILABLE

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Essential Web Apps Bundle

* One time setup fees may apply.

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  • Central inbox dashboard
  • AI-assisted chat widget OR
    SMS Messaging
  • Facebook Messenger
  • Instagram DMs
  • Team shared inbox

InBox Standard

Stay connected to your customers!

Sign up

Today!

A red circle with a white speech bubble inside of it.
A white star in a yellow circle on a white background.
A white pin in a green circle on a white background.
A blue circle with two white speech bubbles inside of it.

Essential Web App Bundle

30% DISCOUNT OFFER AVAILABLE

  • Central inbox dashboard
  • AI-assisted chat widget AND SMS Messaging
  • Facebook Messenger
  • Instagram DMs
  • Team shared inbox
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InBox Pro Bundle

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