Our Review Management software allows you to take control of your online presence by making it easy to ask your customer for feedback. More positive feedback means more sales!
Smart business owners are getting serious about soliciting feedback, but asking customers for reviews can be time-consuming. We offer a business tool that helps you can gather customer experiences to boost online star power and drive more business.
Ask for feedback by email or text message.
Using a csv file you can import your list of customers and send out a feedback request in just a few clicks.
See how your feedback requests are doing over time. You can see who has opened emails, clicked on links and submitted reviews.
Send email & SMS requests with your own custom template.
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
This handy feature allows you to easily collect customer information at your location to later send them a feedback request.
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
An unlimited number of email review requests can be sent each day, however, Customer Voice Express accounts have a limit of 15 emails/per month.
Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.
Note: The SMS send feature is only available in our Pro Version.
A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:
Pro accounts can choose to customize their "sent-from" email domain.
Review Management Application (Customer Voice)
Watch this short video walkthrough to see how easy it is to ask for customer reviews.
Get the high-level view on all aspects of your online reputation through weekly executive reports.