A lead capture and customer management web app that features a multi-channel integrations, such as Google Business messages and SMS, and an AI-powered web chat widget. All communication is centralized in one team-shared dashboard.
Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in through SMS and Google Search and Maps right from InboxPro.
Invest in SEO and ad campaigns to attract more leads with confidence. Inbox Pro’s AI-assisted web chat lead capture ensures prompt responses and collects contact information to help acquire new customers.
Collaborate on customer acquisition, sales, and support communication through a shared inbox where the whole team can work together to achieve great customer communication.
Google Business Messages - Customers can message you directly from Google Maps and Search.
Unlimited* SMS Messaging with local texting number (US and Canada). Includes A2P 10DLC Registration for SMS message deliverability on US Carriers.
*Some carriers limit the number of sent messages per day to 2000-3000
AI-assisted web chat lead capture - Install the AI-powered widget to automatically capture contact details from leads visiting your website.
Shared team inbox - Everyone at a business can collaborate on customer acquisition, sales, and support communication to provide a consistent, high quality customer experience.
Coming Soon: Facebook Messages and Instagram DMs - Customers can message you directly through Facebook or Instagram.
Once installed on a business website, the chat widget will appear to website visitors and encourage them to chat, with the goal of capturing a lead for the business. Conversations will appear in Inbox in Business App, where a business person can respond to the lead via SMS, and try to turn them into a customer.
By default, the AI assistant "just works" with the goal of capturing lead contact info, even without any context or knowledge about the business website it has been installed on – it will engage with a website visitor, recording their question and needs, attempt to get their name and contact info (mobile number, with a fallback to email address) and alert the business that they have a new lead.
The AI assistant can be given basic knowledge about a business from the business profile, to be able to answer questions about what the business does, where it's located, its hours, and how to contact them. This is disabled by default, and can be enabled in the web chat settings.
When your AI assistant is successful in capturing a name and contact info, a few things will happen automatically:
When you're hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster. Inbox Pro's AI-assisted web chat will reply for you, with simple conversational behaviour designed to get a name and mobile phone number, capturing the lead for your team to follow up with later. Inbox Pro’s AI-assisted web chat widget can be installed on a website, to engage with and capture lead contact info from visitors to the site. Soon, the AI-powered web chat will be intelligent enough to answer basic questions about the business in question, such as their location, operating hours, and offerings based on their business profile.
We’re working on adding more channels, such as Facebook Messages, Instagram DMs, and email. Stay tuned for updates on additional integrations on roadmap.vendasta.com
No extra charge - the AI-assisted web chat lead capture is fully included with Inbox Pro.
The web chat is 100% AI-managed lead capture. Small businesses are busy, and can't always reply instantly – that's why the AI assistant will get a website visitor's name and number, and then notify your business you have a new lead – you can reply via SMS as soon as possible, and move the conversation off the website and onto your customer's phone.
The AI chatbot currently works well to capture a lead despite not knowing anything about the business. It thanks users for their questions, records them for you to follow up, and tries to get a name and phone number, so you can reply and get new customers.
The contact will be added to the CRM in your Business Centre App, and the conversation will show in InboxPro, ready for you to follow up.
In mid-December 2023, it will be possible to add "knowledge" to the chatbot from the business profile, so it can answer basic questions about services, location and contact info, and hours.
You will also be able to upload additional text to the widget to add FAQs, service & pricing details, more context on the products/services a business does and does not offer, and even instructions on how to book appointments so that the web chat widget's repertoire, so it can converse with visitors to the website and answer their questions accurately.
By consolidating messages into one unified place, Inbox Pro helps keep conversations top of mind and make sure nothing gets missed.
Business App Pro
Watch this short video walkthrough to see not only InboxPro in action but also other powerful revenue generating apps in your Business Centre Dashboard.
InBox Pro is available as a standalone web app or bundled with other apps.
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• Central inbox dashboard
• SMS Messaging
• Google Business Messages
• AI-assisted chat widget
• Team shared inbox
Good to start out.
InBox Pro
Everything with InBox Pro PLUS
• Reputation Management Premium App
• Campaign Pro App
• Local SEO App (Listing Management)
• Social Marketing Pro App
Best to cover your bases.
Business App Pro Bundle