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A multi-channel solution to connect with your customer

INCREASE LEAD CAPTURE AND CONVERSION BY CENTRALIZING COMMUNICATION

No more missing leads when customers need to contact you.  This widget that can be easily be embedded into you existing website makes it easy for potential customer to reach you!


Customers can contact you by Phone, Chat, Text Message or by Email inside the same widget.

Introducing Switchboard

Streamline customer engagement using a multi-channel platform.

Provide customers more than one way to easily reach you

All incoming communication is visible in one easy-to-manage dashboard.   You'll be able to switch between channels with ease!

Manage from one unified dashboard

Contact can be directed to specific channels to streamline the experience for you and your customer.

Funnel contact to appropriate departments

You can send and receive text messages for timely follow ups and reminders right from within the dashboard!

Elevate customer experience with 2-way SMS

Configure incoming calls with robust routing and ensuring callers are greeted in a timely manner.   You can build flows and enable call forwarding so you don't miss any calls.  Call handling has never been easier!

Your own virtual phone system

What Else?

Integrate with Twilio* to add your own phone number and activate voice and sms features.

Enable desktop notifications in your browser so you don't miss being contacted by a customer.

Connect Chat GPT* to take your chat messaging to another level.   Use AI to assist you in responding to inquiries.

Incoming phone calls are recorded for future referencing.

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Connect to you Google Analytics account so you can measure user journeys using the platform.

Customize your widget to match your branding.   Choose from different button styles and add your logo.

* You'll need your own ChatGPT and Twilio accounts to use some of the features.    Additional subscription fees will apply.

FAQ's

  • What is Twilio?

    Twilio is a cloud communication platform that enables developers to build voice, messaging, and video applications like Optix Digital's Switchboard.  Twilio integrates the communication functionalities to work seamlessly with Switchboard.

  • What Twilio fees will apply?

    Twilio charges for the following:

    1. Each SMS/MMS message sent and received

    2. Each call that is recorded and stored

    3. Leasing a phone number


    Prices are extremely affordable and much less than having your on-premise phone system.


    They charge on a pay-as-you-go basis and vary depending on which feature you use.


    Pricing as of April 2024:

    • To send/receive a text message costs as little as .0079 cents or $3.95 per 500 messages.
    • The phone leasing is currently $1.15/month 
    • To receive calls costs $.0085/minute ($0.51/hour)
    • The first 10,000 minutes to store recordings are free

    For current pricing information, please visit:

    SMS Pricing: https://www.twilio.com/en-us/sms/pricing/ca

    Voice Pricing: https://www.twilio.com/en-us/voice/pricing/ca

    Call recording: https://www.twilio.com/en-us/call-recording


    PRICING SAMPLE

    • 500 minutes/month
    • 500 text messages/month

    In addition to our monthly subscription fee to use this widget Twilio would cost less the $10/month.


  • How do I integrate with Twilio?

    No need to worry!  Our onboarding service includes setting up your Twilio account and setting up the integration with your widget.

  • What does the onboarding include?

    The service includes:

    1. Collecting your information and collecting branding assets (i.e. logo. colours, avatars, etc)
    2. Activating your account and providing you with access credentials
    3. Configuring the widget settings, including office hour schedule
    4. Setting up Twilio and/or Chat GPT
    5. Virtual video tour of the dashboard
    6. Providing and/or adding embed code to your website.

  • I'm ready! How do I sign up

    Simply schedule a call at your convenience to discuss the next steps.



Enhance your customer experience

Consolidate messages using Switchboard so you don't miss the opportunity to connect with your customers and make that sale!

Sign up to Switchboard today

Capture sales lead like a champ!

Sign up ..

Today!

Capture sales lead like a champ!

Sign up

Today!

Includes the following services:

• Set-up and activation

• Configure settings

• Add widget to your website (embed)

• Assist with branding

• Walkthrough session/tutorial

• ChatGPT setup* (optional)

• Twilio setup* (optional)

Onboarding

$99/one time fee

Communicate by:

• Phone

• 2 Way-SMS

• Live Chat (with optional AI assistance)

• Email

Switchboard Widget

$35/month

Introductory price for a limited time

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