Our Reputation Management software allows you to take control of your online presence by monitoring and aggregating the most important aspects of their reputation, including reviews, listings, and social media.
88% of online shoppers consider reviews when making a buying decision.
Monitor what people are saying about you online and improve your visibility in local search. See how you stack up against the competition, stay in the know with automated alerts and get progress reports to see how your reputation has improved.
Take control of your brand!
What does this web application do?
Monitor Reviews
Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).
Competitor Insights
Monitor what your competition is doing online and build strategies to gain more customers in your area.
Respond to Reviews
Respond to Google and Facebook reviews in just a couple of clicks using using pre-loaded default templates. Plus, you can edit or delete any templates and customize their own.
Advanced Listening
Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Monitor Web Presence
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
Social Media Monitoring
Save time by using one platform to monitor and analyze your social media efficiency.
Monitor Google Q & A
Engage with your potential customers by answering questions posted on your Google Business Profile's Q & A section within your dashboard.
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What is reputation management?
The reputation of a business is both what they say about themselves and what others say about them. Managing a reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread. Reputation management is the process of monitoring and managing all the channels that affect a business's online reputation. That can include online reviews, online listings, Google Q&A, and social media.
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Why is it important to manage online listings?
Ensuring your business's online listings are accurate across a wide variety of websites is called presence management. Presence management ensures customers can find the right information about your business online. Correct and consistent listings across directories, review sites and social networks is crucial..
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Why is it important to manage online reviews?
84% of people now trust online reviews from strangers as much as recommendations from friends. This means that whatever your customers are saying about your business online can affect the purchase decisions of many potential customers. Managing online reviews is crucial so businesses can understand the voice of their customer and respond quickly to both positive and negative feedback.
FAQ's
3 plans to choose from
20% OFF THE FIRST MONTH for a limited time.
- MANAGE, MONITOR and RESPOND to reviews on Google, Facebook
- Receive daily digest and Executive Reports
- Review Display Widget for your website
- Insights to understand customer feedback with sentiment analysis
- Monitor Listings on Google and Facebook
OPTIONAL CUSTOMER VOICE ADD-ON AVAILABLE
*Formerly named Express
Best for businesses looking for an introduction to managing their online reputation. You can upgrade anytime to a higher tier when needs change.
Reputation Management Standard*
Everything in Standard PLUS:
- Monitor Listings on Google and Facebook and 100+ sources
- Create and manage review response templates
- AI-powered responding to create authentic replies
- MANAGE reviews on 100+ sources
- Create unlimited number of customer review response templates
- Monitor online citations
- Monitor up to 3 competitors
- Monitor online mentions and social media presence
- Monitor listings on 100+ sources
- Track review edits
OPTIONAL CUSTOMER VOICE ADD-ON AVAILABLE
Best for businesses with a presence on industry-specific review sites, who are looking for a complete solution to help manage their online reputation.
Reputation Management Pro
Everything in Standard & Pro PLUS:
- Add unlimited number of customers to your CRM
- Send unlimited number of review requests each month
- Send review requests to multiple customers at once
- REQUEST and MONITOR reviews on 100+ sources
- Customize and save email reviews templates
- Customize and save SMS review templates (coming soon)
- Send SMS review requests
- Email templates with AI
- Add your business logo to email review request templates for brand recognition
Best for businesses who are looking for a complete solution of review requesting and review monitoring to help manage their online reputation.
Reputation Management Premium
Reputation Management Application
Video Tour
Watch this short video walkthrough to see the power this application can place in your hands.
Get the high-level view on all aspects of your online reputation through weekly executive reports.
Reputation Management
Executive Reports
Mailing Address
1375 Southdown Road, Suite 121
Mississauga, ON L5J 2Z1
info@optix.digital
Optix Digital Solutions is a division of Embassy Productions Inc.
